We are an Australian IT consultancy group based in Melbourne Australia with a passion for delivering high quality services and solutions to local and global communities alike.

We believe our approach is unique in our industry and strengthens our ability to understand, execute and deliver the required business outcomes of our customers.

We have been operating for over 4 years and during this short time, we have cemented ourselves as a trustworthy, reliable and successful partner to some of Victoria’s premier government and corporate enterprises.

We are a boutique company that prides itself on being flexible enough to always deliver solution recommendations on what you, the customer, requires, not the technology or products we are “partnered” with. We love delivering our customers such services:

• on time,
• at reasonable rates and
• with exceptional quality.

The greenCore management team have over 50 years’ experience in delivering IT solutions and consultancy services to meet our customer’s demands and with a diverse consultant community we feel we are well placed to exceed your expectations.

Our teams of experienced, qualified and certified consultants are able to deliver best practice outcomes irrespective of the size or complexity of the engagement.

Our unique strength lies in the experience, expertise and dedication of our people, as well as our collaborative and ethical approach to business.

Our mission is to become an Australian and Worldwide IT Consulting industry leader. Our success will be founded on our ability to provide outstanding service and accommodate the flexible needs of our clients.

Our organisation’s values have been specifically chosen to ensure our customer’s business needs and requirements are absorbed into our ethos.

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  Passion

  Inspire adventure, desire, thirst, passion, drive, fun and excitement in all that we do.

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  Agility

  Rise to our clients expectations in a
  flexible, sensible and pragmatic approach.

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  Integrity

  Always do what is right!!

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  Empathy

  Consider and respect the feelings and, viewpoints and goals of our clients, staff, impacted parties and the general community.

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  Innovation

  Promoting growth, revolution and original ideas in the advancement of technology in business.

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  Community

  Helping our local and global community work toward a better tomorrow.

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  Accountability

  Taking responsibility for delivering successful change.

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  Quality

  Delivering superior outcomes for our clients and their customers.

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  Change Proficiency and Change Management

  

  At greenCore we specialise in approaches, models and resources to increase the effectiveness and efficiency of your change programs and plans. Whether technology or business driven, greenCore have the knowledge, experience, competences and tools to mature and enhance your organisational or team change capabilities.

  The GECCO (greenCore Enterprise Change Capability Objective) model affords any organisation a simple, cost effective tool to assess, define or identify:

  • the current health of Enterprise change capabilities
  • the target state maturity level of enterprise change capabilities
  • the maturity gap for each enterprise change capability to achieve the target state objective
  • The grading of change capabilities based on relative importance rankings

  greenCore also has a substantial community of change practitioners that are qualified, experienced and seasoned within the Victorian IT industry.

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  Project and Program Management

  

  greenCore has a demonstrated ability to lead the planning and delivery of Information Technology projects in complex and demanding environments. We partner with our clients to ensure that our delivery methods are appropriate for the change type, complexity, organisational culture, business risk and existing processes. We regularly adapt to in-house or customised project methodologies and engage into our host’s ethos, customs, processes and approaches.

  Our consultants are highly practised and accomplished professionals with proven communication, consultation, influence, and delivery experience. We have testimonial references from multi-disciplinary, multi-methodology, multi-governance environments using multi-matrix supply teams. We pride ourselves on our strategic, balanced and pragmatic approaches to delivering business benefit whilst conforming to customer governance models, delivery methodologies, architectures, policies and standards. Our teams of experienced, qualified and certified consultants are able to deliver best practice outcomes irrespective of the size or complexity of the engagement.

  Our Program and Project Management community are adept at establishing and sustaining collaborative relationships with senior stakeholders, supply teams and external vendors. Our ability to engage, influence and co-operate in a mutually beneficial fashion is one of greenCore’s key factors in our historical success and is the main reason for our reputation as a leading local delivery consultancy and trusted partner. Our project managers are certified in PMBOK, PRINCE2, Agile or SAFe and utilise these international frameworks together with customer best practice guidelines to plan and deliver projects and business outcomes. We also continually develop and update our own methods, processes and procedures based on our experience, industry/technology trends, and actual assignments. This ensures we are able to meet our customer’s technology and business needs with a flexible, cost effective, results driven approach to service delivery

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  Business and Technical Analysis

  

  greenCore can assist your organisation to enhance its business and technical capability, maturing core, strategic and enabling services whilst reducing resource consumption on nonessential functions and processes.

  Our Business Analysts, Business Systems Analysts, and Epic Owners have previous experience in complex environments engaging with appropriate representatives to gather and analyse data, evaluate solutions, assist in development and execution, manage benefits and review outcomes.

  Our BA’s and BSA’s deliver actions, deliverables and artefacts that support the successful delivery of the defined and agreed changes including:

  • Recognise
    • Requirements gathering
    • Investment Logic Maps
    • Idea brief
    • Requirements Matrix
    • Current state business modelling
  • Assess
    • Business Requirements Specification
    • Requirements Traceability Matrix
    • Success Criteria Definition
    • Business Case
    • Solutions/systems analysis
  • Define
    • Target state business modelling
    • Interface/collaboration diagrams
    • Activity diagrams
    • Use case diagrams
    • Business process reengineering
    • Data modelling
  • Resolve/Realise
    • Delivery planning compliance
    • Communications and engagement
    • Reporting/Administration
  • Sustain
    • Benefits measurement
  • Review
    • Benefits realisation
    • Lessons Learnt

  Similarly, our Epic Owners drive Epics from identification, analysis and Kanban systems through to the approval process. Once approved, our Epic Owners work with release train development teams to achieve the business benefits and features of the defined Epic.

  Recognising that the inception stage of a project is the most critical to ensure that:

  • Scope, outcomes, benefits are defined;
  • Resource estimates have been established;
  • Business justification is present (based on the above two elements).

  greenCore places a significant focus on getting it right from the outset so projects/change initiatives are “set up to succeed”.

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  IT Service Management

  

  greenCore embrace the ITIL 2011 framework volumes and processes. ITIL 2011 is the successor to ITIL Version 3 version originally developed by OGC and represents the latest IT specific Service Management practices delivered and owned by Axelos.

  greenCore is a leader in the adoption, integration and consulting of improved service management processes based on the ITIL framework. We possess and integrate our real-world experienced and certified advisors and practitioners into our client’s environments.

  Over the last few years we have gained a reputation for delivering quality ITSM outcomes for our customers.

  ITIL and IT Service Management concentrate specifically on service processes, however at greenCore we realise that this represents only one of three components that need to be managed and transformed as a whole. As such, we ensure that your people and tools (IT) are considered and take the journey to improved maturity and continual improvement.

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  Digital Development

  

  We have had significant success in delivering productive business outcomes to a several Victorian businesses and Government Departments and agencies. Our digital practice has developed Web, thick and mobile applications for several leading organisations and our integrated partner approach ensures that business requirements, user experience and commercial outcomes are integral to the digital services we provide our customers.

  We have experience and competencies in the following digital service areas:

  Digital business strategy: Are you merely looking to platform your existing products/services or are you looking to transform or develop new products/services?

  Digital capabilities have the ability to:

  • reform your business
  • diverge your products/services
  • disrupt your market
  • revolutionise your industry

   

  It generally starts with recognising the capabilities current digital technologies offer and then defining your business/digital strategy to leverage the opportunities they create. Too often the word strategy is overused, undervalued or misunderstood. It has become loaded and glazed over as a pervasive buzzword that has little substance. This is unfortunate as strategy provides not only definition of business/digital direction, it also offers an approach to achieve the vision but more importantly deliver these elements to your staff/partners so they are actively engaged and working toward the common goal(s).

  To simplify strategy and allow constituents understand the elements it is best to anatomise the different development constructs. We perform this with the help of the “greenCore business strategy development model”.

  

  Web application/platform development:

  greenCore have considerable experience in online digital development with several State Government Departments and Agencies as well as some well-known national organisations.  Some of these engagements have been greenfields implementations of major comparison, reporting and public service capabilities.  Others were redevelopment or re-platforming of existing services into supported and more capable technologies.

  UI and UX design

  Web, mobile or thick applications are rendered useless if they are not easily accessed, the information presented not palatable or the user interface is not easily digestible.  As such, UI and UX are one of the most fundamental aspects of digital development that often gets less than the ideal amount of focus, time and investment.

  greenCore consultants are skilled and proficient at User Interface (site/page design) and User/Customer eXperience (the usability of the site) and take great care in understanding the requirements, objectives, strategies and expected outcomes for our clients.  We provide expert advice in graphic design, content development, interfaces and presentation management.

  Social media and digital marketing

  A growing market, digital and social media offer the opportunity for disruptive advertising that bunks the norm of buying customers/users.  Digital growth hacks can offer businesses the opportunity to obtain customers in ways that scale and can cost considerably less than traditional advertising/marketing.  Methods such as incentivisation, referrals, swag badges, social media integration/advertising, blog integration/development and competitions, amongst others may catapult your business or service into unchartered territories.

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  Infrastructure and Application Services

  greenCore's roots were founded on Infrastructure Services.  Our initial consultants formed the cornerstone of the greenCore brand and continues to provide industry leading, innovative and best practice infrastructure strategy, architecture, design, build, run and monitor services to the Victorian business community.

  Our community has a wealth of experience, knowledge and methods for ensuring IT transformation spans all aspects of your infrastructure and application landscape.

  Our consultants have exposure to engagements ranging from small scale business point application support services through to data centre relocations and cloud migrations for large national enterprise organisations.

  Whilst infrastructure is a declining platform (with the rise of Cloud Services), care should always be taken to ensure that adequate and targeted investment is maintained in on-premise applications and the components required to deliver them.  Investment that is necessary to maintain services that are both required and delivered by the organisation.  greenCore have experience in ensuring clients see the value of their investments by utilising their assets and systems to the most efficient level possible, whilst meeting business and customer expectations and ensuring that Service Targets and Service Level Agreements are maintained.

  We have testing, DevOps, virtalisation, consolidation, migration, support, hosting, data centre and delivery experience.

  greenCore believes that much of the future in infrastructure and application support will be delivered by new features such as:

  • WiFi and BYOD – 802.11ac and new age tablet devices will start the inevitable progression away from structured cabling at the end point.
  • Analytics and Technology Intelligence – Learning from your environment and the way it is consumed.
  • Automation & orchestration – reducing the time to establish, commission and operationalize infrastructure services.
  • Hyperconvergence – simplifying, abstracting and integrating disparate infrastructure components.
  • Data Centre density – fitting more into less!!
  • Self service – reducing infrastructure support costs and giving the consumer what they desire.
  • Security and Identity Management – Protecting your IT assets, customers, services and business.
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  Cloud and Migration Services

  Our consultants have experience in establishing, operating and migrating Infrastructure as a Service and Platform as a Service Servicesfor some of Australia’s largest national organisations. We focus on ensuring that your application assets are analysed to ensure the cloud technologies selected are the best fit for your environment.

  We have found that Non-Production and development systems are good first candidates and provide the greatest cost savings and flexibility. We also ensure that security, performance, integration, service continuity and compliance considerations are taken into account. Automation and orchestration capabilities are also a vital consideration for any non-straightforward implementation.

  We have a number of Australian and/or international options providing IaaS or PaaS services for any application and can assist with strategy, design, build, migration and operations requirements.

  We have experience in virtualising servers (virtual to Virtual and Physical to Virtual) into Private, Public and Hybrid Cloud services as well as internal hosted virtual platforms.

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  Security

  greenCore has experienced and qualified consultants delivering forefront professional security services to our clients.  We pride ourselves in providing consulting staff with the right practical experience required to add value to our client’s environment.

  Our service provision combines highly skilled resources, relevant and proven service delivery methods/frameworks and a strong focus on service delivery designed to meet or exceed customer expectations.

  Our specialist areas of security focus include:

  • Penetration testing
  • Application penetration testing
  • Web Services Assessments
  • Identity & Access Management
  • Security Architecture and Implementation
  • Threat and Vulnerability Management

  The greenCore IT Security incident taxonomy model (ad adaption of the TERENA Incident taxonomy) highlights the importance of organisations identifying and removing recognised vulnerabilities to ensure business/service continuity, data integrity, sovereignty and control.  The model can be accessed HERE.

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  Network Services

  Our network consulting experience spans numerous large transformational projects and has included greenfield network design and implementation to organisation mergers and data centre network migrations.

  Our team of network professionals and certified engineers, architects and consultants deliver expertise to our clients ranging from LAN/WAN design, network security, network security architecture design, IP communications to Wi-Fi implementation and network migration.

  Our approach begins with our “listen first” principle.  Too often, network consulting services are provisioned to unsuspecting customers based on current trends, consulting staff preferences or products the consulting firm is partnered with or provide the biggest profit margin.

  We are vendor agnostic and ensure we understand your needs, objectives, constraints and risk profile before developing a solution that meets your goals.

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  PPM, PMO and Governance

  Despite the pervasiveness of IT Governance, it is still a practice that is still shrouded in mystery and commonly misunderstood.  A lack of common terminology definitions, different lexicons, conflicting methodologies, competing toolsets and opposing views has a led to confused perception of what Enterprise Project/Program/Portfolio Management and IT Governance can provide to an organisation.  At greenCore, we pride ourselves on understanding different methodologies, models, approaches and tools, yet maintain an impartial approach to ensure that the most appropriate solution is developed to suit your business, your needs and expected outcomes.

  We take a collaborative approach to maturing your organisational change capability and developing your organisation’s competency in the following areas:

  • Demand management
  • Leadership
  • Audit, compliance and assurance
  • Reporting, trending and analytics
  • Budgeting and cost tracking
  • Project intake and prioritisation
  • Dependency management
  • EPM toolset installation and development
  • Resource management
  • Performance management
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  VoIP and Hosted PBX

  Over the last 10 years, IP Voice services have revolutionised how the spoken word is used and consumed in the corporate environment.  With advancements in telephony and digital carrier services VoIP now affords even small/medium businesses the ability to leverage enterprise level voice services.

  Our experience and partnerships with leading local suppliers and vendors provides a unique opportunity for our clients to leverage mature and leading edge services that allow your business to obtain a major advantage over your competitors.

  At the same time, we realise that VoIP services are not for everyone and have a range of hosted PBX (Private Branch Exchange) services that eliminate the need to expensive capital expenditure and expensive upgrade cycles.

  These services offer an off-site, low cost, scalable and agile voice solution that delivers both voice and video services, complex dial patterns, hunt groups, IVRs and integration with call centre diallers and other line of business applications.

  We expect that our voice and integrated communication services will continue to expand with VR (Virtual Reality) and AR (Augmented Reality) being a significant focus of our research and hope to provide some new and exciting options to our clients in the foreseeable future.

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  Hosting Services

  greenCore has a number of virtual and physical service offerings to support our customer hosting requirements.  We have experience in providing Tier 1 level hosting migrations to Amazon Web Services (AWS), Microsoft Office 365 and Microsoft Azure.

  We also have partnerships and alliances with a number of terrestrial hosting providers in Australia including NextDC, Fujitsu Rackspace and Over the Wire that allow us to deploy hosted services across the eastern sea-board as well as a number of specialty service providers  including Connectria (AIX) and WP Engine (Web).

  Providing quality hosting services is the backbone of our organisation and we take security, reliability, redundancy and performance seriously.  We offer a number of Iaas (Infrastructure), PaaS (Platform) and SaaS (Software) “as a Service” capabilities to our customer and welcome the opportunity to discuss your needs, requirements and roadmap to ensure you meet your infrastructure goals and objectives.